Get in touch

• Surron LBX
• Eride Pro SS
• Talaria MX3 / MX4 / MX5

Orders are processed within 2 to 4 business days, excluding weekends and holidays. Once processed, your order will be shipped based on the shipping method you selected at checkout.

Please review our full Shipping Policy here.

Once the carrier takes possession of your shipment, we cannot control any delays that may occur. For real-time updates, refer to the tracking information provided.

Please review our full Shipping Policy here.

VelocityVolts is not responsible for packages that are lost, stolen, or damaged after they have been marked as delivered by the shipping carrier. If you encounter any issues with your delivery, please contact the carrier directly to resolve the matter.

Please review our full Shipping Policy here.

Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs fees, taxes, and duties, which are the responsibility of the customer.

Please review our full Shipping Policy here.

We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item. A 15% restocking fee applies to all returns. This fee will be deducted from your refund.

Please review our full Refund Policy here.

To initiate a return, please contact us at support@velocityvolts.com. We will provide you with a return shipping label and instructions on how to send your item back. The cost of return shipping will be deducted from your refund unless the return is due to an error on our part. Remember, items sent back without prior approval will not be accepted.

Please review our full Refund Policy here.