Shipping policy

At Velocity Volts, we’re dedicated to getting your order to you as quickly as possible. Our fulfillment team strives to process and ship orders within 1 to 3 business days, excluding weekends and holidays. Once your order is on its way, the delivery time will depend on the shipping method you selected.

Where We Ship:

We currently ship to the United States (including Puerto Rico and other U.S. territories), Canada, Mexico, Australia, New Zealand, Switzerland, and the United Arab Emirates.

Order Processing:

Orders are processed within 1 to 3 business days (Monday through Friday), excluding weekends and holidays. Processing times may be longer during high-volume periods, promotions, or product launches. Please note that processing time is separate from delivery time.

Shipping Methods:

We offer various shipping methods. Shipping costs are calculated at checkout based on your destination and the items in your order, and are shown before you pay. Delivery times vary depending on the selected shipping method.

Tracking Information:

Once your order ships, you'll receive a confirmation email with tracking information after the initial fulfillment period. It may take 24 to 48 hours for tracking to update after you receive it. Orders containing multiple items may ship in more than one package, so you may receive separate tracking numbers.

Shipping Delays:

Please be aware that once the carrier takes possession of the shipment, we cannot be held responsible for any shipping delays. Delivery timelines may be longer for remote areas and during peak periods. In the event of a significant delay, please contact us.

Shipping Address & Order Changes:

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders sent to an address entered incorrectly. If you need to change your address, contact us at support@velocityvolts.com as soon as possible. We'll do our best to help, but once a shipping label has been created or your order has entered fulfillment, we can no longer make changes or cancel it. We are unable to ship to PO Boxes; a valid street address is required. If a package is returned to us because of an incorrect or incomplete address, an unclaimed delivery, or a refused shipment, we'll contact you to arrange reshipment, and additional shipping charges may apply.

Title and Risk of Loss:

Once we transfer your order to the carrier, title and risk of loss pass to you. The order becomes your responsibility once it has been handed to the carrier, subject to applicable law.

Lost, Stolen, or Damaged Packages:

If your order arrives damaged, email support@velocityvolts.com within 7 days of delivery with photos of the item and the shipping box, and we'll make it right. Once a package is marked delivered by the carrier, we are not responsible for packages that are lost or stolen after delivery. If your package is missing or marked delivered but you didn't receive it, please contact the carrier directly. If your order is significantly delayed, contact us and we'll help.

International Shipping:

We ship internationally to Canada, Mexico, Australia, New Zealand, Switzerland, and the United Arab Emirates. Shipping rates are shown at checkout. For international orders, duties and taxes are included in the price at checkout, so there's nothing more to pay on delivery. We cannot mark orders as "gifts" or declare values below the amount paid. If you refuse a shipment, any return shipping or carrier fees incurred may be deducted from your refund.