Refund policy
We offer 30-day returns. You have 30 days from the date you receive your order to request a return.
Before You Return: Fitment Help
Most fitment issues can be solved with our adjustable bracket system. If your carrier isn't sitting right on your bike or vehicle, email support@velocityvolts.com with your bike model and a photo before starting a return. We'll help you get it dialed in.
Eligibility
To be eligible for a return, your item must:
- Include all original parts: brackets, bolts, connector plates, straps, and hardware
- Be free of structural damage, such as bending, cracking, or modifications
Original packaging is preferred. Items damaged in transit due to inadequate return packaging may not be eligible for a full refund.
How to Start a Return
Email support@velocityvolts.com with your order number and a photo of the item in its current condition. Once your return is approved, we'll purchase a return shipping label and email it to you along with return instructions. Items sent back without an approved return request will not be accepted.
Restocking Fee
A 15% restocking fee applies to returns, except when the item arrived defective, damaged, or incorrect.
Return Shipping
Return shipping is the customer's responsibility. The cost of the return label we provide will be deducted from your refund. If the return is due to our error (defective, damaged, or incorrect item), we cover return shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and the shipping box, and we'll make it right.
After 30 Days
All Velocity Volts products are covered by our Lifetime Warranty against factory defects and breakage under normal use.
Non-Returnable Items
Items marked Final Sale and gift cards cannot be returned.
Exchanges
To exchange an item, return the original and place a new order once your return is approved.
International Orders
We accept returns from every country we ship to: the United States (including Puerto Rico and other U.S. territories), Canada, Mexico, Australia, New Zealand, Switzerland, the Netherlands, and the United Arab Emirates. All international orders include taxes and duties in the price at checkout, so nothing is owed on delivery. International returns follow the same 30-day policy, and return shipping is the customer's responsibility unless the return is due to our error. Duties and taxes are refunded where the carrier or customs authority returns them to us; any duties or fees charged on the return shipment are the customer's responsibility.
Refunds
Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds are issued to your original payment method within 10 business days; your bank may take additional time to post it. Shop Pay Installments plans are adjusted by Shop Pay. Original shipping costs are non-refundable unless the return is due to our error.
If more than 15 business days have passed since your return was approved, contact support@velocityvolts.com.
Dealer and Wholesale Orders
Dealer and wholesale orders are governed by the terms of your dealer agreement.
