Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns:
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return:
To start a return, please log in to your account or contact us at support@velocityvolts.com. If emailing us, include your order number and a picture of the product in its current condition with your return request. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Restocking Fee: A 15% restocking fee will apply to all returns.
Return Shipping Costs:
The cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., you received a defective, damaged, or incorrect item).
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items:
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Refunding Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.
If more than 15 business days have passed since we approved your return, please contact us at support@velocityvolts.com.